PDA

View Full Version : Poor customer service from FES/imported vehicles.co.uk



Paul w
03-11-2002, 11:49 AM
Recently John wrote a quick mail to these people asking if they could source an exhaust. All he got in reply was abuse. When he called them, all he got was more abuse. Not nice!

I wrote to them myself and got the response below. Whilst I can understand that this guy gets a load of mail every day, and it does state on his website (under construction - still) that he doesnt supply parts, I dont feel its any excuse for this sort of behavior. He basically says at the end of his mail that I can remove the link but its unlikely to affect his buisness. Whilst this is true, I wonder if I were to post a similar message on SCORE (cappo owners club), Honda owners group, FTO owners, jap import bulletin boards etc wether this may change his view of us 'ignorant twits'. What do you folks reckon??

Here comes the mail..........


Paul W



Dear Anonymous,

Of course I have an idea why, it was me and I always know what I am
doing - or I like to think that I do.

The link that he followed, the index page, read as follows:

************************************************** ***********************

Once again I would point out that I seldom reply to any mail that does
not address me by name and virtually never to one that starts ‘Hi’
or the famous ‘Dear Sir/Madam’. This is not arrogance, it is
because I want you to read what is here and you will find my name in one
place only on the site. You cannot imagine how many e-mails we receive
asking questions that are already answered in these few pages and, if
you don’t want to read the contents, well………………..

************************************************** ***********************


followed by:
************************************************** ***********************

Please remember that we do not sell parts, apart from the SVA things, so
if you want car covers, spare wheel covers, cam belts, engines,
gearboxes or any of the thousands of parts that we have been asked for
over the years – please pick up the Exchange and Mart!

************************************************** ***********************

So your member addresses me as 'Hi' and asks me if I can get him a Beat
Exhaust. If he can't be bothered to read the first page then he will
get as much abuse as I can lay on him, as simple as that, as he is an
ill-mannered twit.


Incidentally, I would not answer you either as you cannot even sign your
name. I only reply to make my point but if you want to carry this
correspondence any further you will have to:

1. Address me properly.

2. Sign yourself properly.

If we disagree on the fundamentals of the above then I can only suggest
that you remove the link to my site; I do not object, especially, to it
being there but neither was I asked if you could do it and I doubt if it
will affect our business one way or the other.

adrianp
03-11-2002, 03:34 PM
Hi Paul,

I agree with you about their service, I ordered a pair of "Japanese Import Size" number plates from them for my beat when I got it.

I paid via credit card and e-mailed the number in 2 sections to make it more secure and got a reply asking if I wanted the plates sent seperately for security also... (I gather he doesn't worry about internet security...)

When they arrived, they ended up being a normal sized/shaped front one and a 4x4 rectangle rear one with the edges cut down slightly but still using full sized letters...

To be honest, with the customer service I received when enquiring about them in the first place, I blame myself because I was dumb enough to order from them in the first place...

The pair I ahve fitted now come from a place local to me who made them from a bigger plate because they couldn't get the correct size any more and I'm very pleased with the result.

Well rant over (for now...) :explode:

Adrian.
:bounce:

Dion
03-11-2002, 07:22 PM
Hi all,

I know his site can appear quite blunt and imposing.

Maybe, because I'm from Yorkshire, I'm more used to this type of behaviour, as most people here are blunt and sarcastic.

I have dealt with Keith personally. He helped me import my black CRX delSol (pics on this site, offbeat)

He dealt with all the red tape etc and did it at a reasonable price too.

If I had not used FES then I could never have registered my car.

Dion

Steve_M
03-11-2002, 11:22 PM
Not wanting to fuel any fires, and perhaps invite any sort of bad customer service. (Ive used FES before, and well perhaps was not 100% impressed)

Any one got any links/numbers for anyone supplying radio frequency expanders and Red bulbs for Fog lamp conversions.

AHA

bridget
04-11-2002, 07:53 PM
I have to say that I found the tone of his e-mail was very arrogant and abuseful - after reading it one would be enraged which such a reply these days.
Maybe a customer service course would do them some good!